Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

Pre-Requisite

• Worked as Product manager on MPLS, Cloud and other mainstream Data Networking products
• Working experience with Global Sales and environment
• Delivering against challenging time frames either alone, or as part of a team
• Excellent oral, written communication and presentation skills for C-Level clients e.g. CIO, CTO, CFO
• Broad knowledge and experience in the networking areas such as Network & security strategy and assessment, architecture & design, MPLS, Switching, Telepresence, Wireless, Unified Corms, IP Telephony, IPCC, WOPT, FW/IPS etc.,
• Pre-sales / bid-team experience including creation of cost models, SOWs, response to RFI/RFP etc.
• Self-starter/Self-motivated, team player

Responsibilities

• Product manager in Mumbai, India will have to do product life cycle management to support changes and adding features in the existing products.
• Make sure any changes are being reflected and available in all systems and process starting from Sales to steady state (Ops).
• Documents must be updated and sales must be trained as necessary.
• Update or maintain service description documents
• He has to closely work with engineering teams for new or existing products
• Help in productizing some of the customized solutions that we have provided to customers.
• Create Product collaterals, presentation and training materials
• Involve in event management activities for participation of Virtela in conferences or other global events
• The role involves helping & managing Global Bids\Proposals\RFP\RFI responses & solutioning
• Need to be mobile and prepared for international travel
• Business planning for regional strategy & backbone network infrastructure
• Review and ensure partners SLAs/KPIs matching with product SLA/KPIs
• Involve in standardizing pricing
• Release rate cards as and if required (for Broadband VPN, CPIA port pricing etc.,)
• Business planning for regional strategy & backbone network infrastructure; Build Business cases for new pop proposals / or to remove a pop
• Lead BA function for Pricing, presales, access & procurement
• Help in Forecasting of capacities for Backbone upgrades by working with sales & engineering teams

Training and Certification Required

Cisco, Juniper or other network security certifications

Experience

Minimum 10 years

Education

BE/B-Tech with MBA preferred

Technical and Other Skills

Core networking & network security skills

Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

Pre-Requisite

• Experienced and skilled buyer/procurement specialist/negotiator to own the responsibility of handling all vendor purchases, maintenance and support contracts, and 3rd party provided services for all hardware, software, or system maintenance for a fast growing global managed network solutions provider
• Experience in procurement/purchasing in Telecommunications industry preferred

Responsibilities

• Cost negotiations and procurement;  Spot negotiation on “smaller” and day to day purchases of hardware and software or any other procurement activities like infrastructure, remote hands/installs, facilities, IT or marketing materials etc.,   Execute end to end RFQ/ RFP/ sourcing process.
• Negotiate pricing and discount structure with Field Services/Installation vendors and manage vendor selection for procurement, provide reporting on costs of installations, provide bill validation support to finance, etc.
• Need to deal with OEMs like Cisco, Juniper, Blue Coat, Firepass, Citrix, Fortinet, etc on a daily basis. If required, providing support to Sales Team on Pre-Sales and Post Sales opportunities by developing a Price book and pricing for different BOMs.
• Initiate local or alternate sourcing activities.
• Liaise with all Virtela offices for their procurement requirements and track it.
•  Inventory Management:  Ownership on devices in Virtela; asset mgmt systems, ensure they are accurate with NMS, and something we are charging for (Cisco, Juniper, all others).
• New vendor development:  Supplier analysis, evaluation, certification and management.  Develop supplier’s base strategies and manage market exploration and benchmarking process.
• Ongoing process of finding regional Systems Integrators for installs and remote hands.
• Manage Supplier Performance:  Maintaining score card of suppliers for their support, service, price points, responsiveness etc., Manage suppliers base to achieve competitive cost, quality and delivery performance.
• Maintain close liaison with suppliers on availabilities/capacities, readiness and material supply.
• Involve in process improvement of procurement.  Manage and suggest   systems/tools/automation required for procurement.
• Managing training aspects of the hardware/software that is being purchased.
• If required, prepare, validate and get commercial approvals of CAPEX and OPEX proposals.
• Working on cost reductions related to hardware and software or any other procurement activities.  Ensure maximum savings in new order placements or renewals.
• Managing T&Cs / agreements/MSAs with vendors.  Negotiating all contracts and legalities associated with it. Negotiating payment terms best suitable for the company.
• Maintenances:  To ensure we are buying maintenance on the correct list of devices and not losing any money.
•  Warrantees: maintaining and negotiating better warrantees.
•  RMAs: repair and replacement management.
• If required, deal with shipment/delivery related issues OR operational issues of procurement.
• Reports: Need to maintain MIS for these activities.

Experience

Minimum of 5 years; Maximum of 12 years

Education

BE

Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

Position Overview

The Global Account Manager is responsible for driving overall growth and account  management of an existing customer base by increasing account penetration, increasing sales revenue, and tracking and managing delivery and support issues. The focus is on  building relationships with existing client contacts & partners by identifying new sales opportunities and exceeding customer expectations

Pre-Requisite

• Strong experience in account management and sales with multi-national enterprises & partners
• Currently selling Managed Network Services, Infrastructure Management Services, Hosting Services and Cloud-based Services a must
• Service Provider or System Integrator or Telecommunications experience a must
• Proven track record of farming, creating new opportunities, and growing customer relationships within existing customer base
• Pre-sales / bid-team experience including creation of SOWs, presentations, response to RFI/RFP etc.,
• In depth knowledge of Managed Network, Security and IT infrastructure Management Services
• Solid understanding of Global WAN Services (e.g., MPLS, VPN, Internet Access, Security)
• Strong negotiation and closing skills to negotiate long term business contracts
• Exceptional relationship management skills at the ‘C’ level
• Well versed in client relations, offering the highest level of service and professional conduct
• Ability to work under pressure and handle multiple projects and deadlines
• Flexibility to meet changing deadlines or priorities
• Ability to work off business hours and different time zones as needed
• Need to be mobile and prepared for international travel
• Self-starter/Self-motivated, team player

Responsibilities

• Lead business development activities with our clients and channel partners to identify customer opportunities
• Drive new sales revenue with existing customer base by proposing Virtela product solutions to continually drive customer satisfaction, retain and grow revenues for company
• Develop a large list of sellers within the channel partner’s sales organization
• Leadership role in tracking opportunities, and working with internal groups to assemble the appropriate technical/business team needed to convert the opportunity to a win
• Strong ability to negotiate commercial arrangements and facilitate contract negotiations with partners
• Strong presentation and facilitation skills, especially for working with both commercial and technical audiences
• Conduct frequent business reviews of services with customers including with ‘C’ level executives
• Handle contract renewals with existing customers
• Act as liaison with implementation team and operations team for customer; also single point of escalation to address customer issues and customer retention
• Solve customer issues on all levels
• Manage and exceed customer expectations

Training and Certification Required

Having Cisco, Juniper or other network security related certifications would be plus

Experience

Minimum 10 years

Education

BE/B-Tech with MBA

Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

Professional Qualifications

• 7-10 years experience in the Telecommunications industry
• Experience in New vendor selection and managing the relationship with international telecom carriers.
• Managing procurement of data services like IPLC, FR, MPLS, L2 circuits, Ethernet, DSL etc,
• Experience in Circuit price negotiations.
• Strong background in network planning & Solutions.
• Experience in Network Optimization and/or cost reductions.
• Proven experience with international contract/MSA management and negotiation.
• Local Access and or other Telecom Pricing team experience
• Strong knowledge of Access technologies and solutions like NNI, Private line, Frame, MPLS, Ethernet, DSL, etc
• Handle service delivery and operational issues with vendors as part of vendor management.
• Handle and negotiate billing disputes when required
• Excellent and written communication skills
• Strong analytical skills required.
• The ability to motivate and drive change within the organization.

Education

• Bachelor degree in related field preferred, or equivalent experience

Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

Location: Mumbai, India

Pre-Requisites

• Must have participated in RFP/bidding responses
• Proven history of designing and implementing large enterprise networking solutions
• Proven history of managing a large enterprise network and enterprise IT applications
• Knowledge of the data networking / IP VPN technology and applications
• Understanding of general telecommunication concepts – TDM/SDH, L2/L3 VPNs, MPLS etc.
• Understanding of enterprise IT applications – firewall, virus scanning, user authentications, e-mail, remote access, database management, disaster recovering, hosting, VOIP, etc.
• Willingness to travel as needed
• Excellent communication skills

Primary Responsibilities

• Works with network engineering, product marketing, and other teams to design operationally efficient and supportable customer data networks.
• Based on detailed knowledge of the Virtela network recommends specialized services and applications to customer’s technical staffs and management.
• Analyze customer’s needs; develop long-term strategy, based on knowledge of customer’s current network, equipment and business, of how Virtela services can competitively meet customer’s communication needs.
• Provide technical guidance regarding preparation of, review, and presentation of technical proposal for customer on how customer’s network and Virtela services can be integrated including implementation process and any modifications that are required to ensure complete plan is feasible within cost, time, and environment constraints.
• Demonstrate full technical knowledge of customer’s business and related communication needs by advising Virtela team and customer technical staff as appropriate on enhancements, modifications and/or options in voice and data communication integration.
• Assist with tender, quote and bid responses for assigned projects or accounts.
• Support Virtela sales staff and account managers as needed to properly manage the sales process.
• Assist in managing the account for escalations post sales.

Technical and Other Skills

• Knowledge of the data networking / IP VPN technology and applications
• Understanding of general telecommunication concepts – TDM/SDH, L2/L3 VPNs, MPLS etc.
• Understanding of Security technologies and solutions.
• Understanding of cloud solutions.

Trainings/Certifications Required

• Certifications in Cisco/Juniper/security products would be preferred.

Experience

• A minimum relevant experience of 5 years in telecommunications/data networking industry would be required for this position

Education

• B.E/B.Tech (MBA added advantage) or in related field

Location: India

The Pricing Manager will be responsible for the creation and management of the pricing of all solutions and products.

Primary Responsibilities

• Interpreting, validating and managing customer requirements – speaking with sales teams and other technical experts to understand, anticipate and meet their price needs.
• Work closely with sales managers and solution architects to determine cost effective solutions and provide suitable quotes or pricing proposals.
• Pricing of network, security and Cloud services.
• Optimize network and costs to provide cost effective services.
• Negotiating contract terms to meet both client and company needs.
• Lead effective price reviews on large opportunities with cross-functional divisional staff teams.
• Maintain quality and consistency of price quotes.
• Keep track of market price benchmarks. Determine appropriate list prices and discounts based on analysis of market and competition.
• Provide management with weekly or monthly reports including win/loss tracking, quote variance to guidelines, sell price trends, speed to quote, etc.

Professional Qualifications

• 7+ years of Telecom experience, 3+ years must be in international network deals.
• BE/B-tech and / or postgraduate qualifications
• Excellent Communication skills. Fluent in English, both written and verbal.
• Background in network & security Solutions, planning, design and pre-sales.
• Knowledge of Access technologies (Private line, MPLS, IP VPN, SDH, TDM, Ethernet etc)
• Basics of Finance management.
• Advanced Excel modeling.