We explore the top IT infrastructure priorities for 2011 and key improvement areas for managed services based on the survey responses of over 400 IT professionals at multinational companies. Brownlee Thomas, Ph.D., Principal Analyst of Forrester Research examines the results and trends driving these top priorities. We also discuss how some of the fastest growing multinational companies addressed their top priorities given their unique global needs. And we cover the respondents’ level of satisfaction with MSPs and the areas for improvement.