Date: June 30, 2015
TOKYO, JAPAN – NTT Communications Corporation (NTT Com), the ICT solutions and international communications business within the NTT (NYSE: NTT) Group, announced today that its Arcstar Universal One global VPN service received a No.1 Customer Satisfaction designation from the UK marketing services firm Ocean82, Ltd. for the third time. The selection, which is based on predicted organic growth and overall customer satisfaction, was published recently in “Voice of the Customer: Global Data VPN, Issue 18,” a benchmarking report.
According to Janet Watkin CEO of Ocean82, “NTT Com emerge as the number 1 global provider of data VPN services achieving the highest positioning score in the latest study of user opinion in the business enterprise market. Confidence in NTT Com remains high among its customers evidenced by its world-class rating”.
NTT Com was the only company to exceed the resilience benchmark to earn a World Class Customer Satisfaction award for demonstrating its sustainable competitive advantage. This is the third time NTT Com has won this separate award. NTT Com also received Gold Awards for outstanding performance in 9 categories, including Network Reliability, Ability to Meet Customer Requirements and Installation on Schedule.
Ocean82 evaluated customer satisfaction of eight global telecom operators, the others being AT&T, BT, Orange Business, T-Systems, Telefonica, Verizon and Vodafone Global Enterprise. The methodology involved interviewing decision-makers, influencers and end users at more than 1,000 multinational companies. The report considered major categories of customer service and 32 related service attributes.
NTT Com continues to enhance its global data communications offerings with top-quality cloud-based Arcstar Universal One VPN services. To ensure global quality, the company organizes the annual Arcstar Carrier Forum, an international conference where partner carriers devise strategies to strengthen Arcstar-branded managed network services offered to multinational corporations. NTT Com remains deeply committed to providing superior ICT services in nearly 200 countries.
Ocean82 is an established marketing services firm specializing in benchmarking the customer service experience for the information & communication technologies industry. It is known for its track record in “Voice of the customer” analysis of competitive positioning, business strategy, branding, post-purchase care, channel management and pre-sales support, among other areas. It has experience in 30 countries and 10 languages, often making Ocean82 the first-choice supplier for organizations requiring international marketing research and analysis covering emerging technologies. www.ocean82.com
NTT Communications provides consultancy, architecture, security and cloud services to optimize the information and communications technology (ICT) environments of enterprises. These offerings are backed by the company’s worldwide infrastructure, including the leading global tier-1 IP network, the Arcstar Universal One™ VPN network reaching 196 countries/regions, and 130 secure data centers worldwide. NTT Communications’ solutions leverage the global resources of NTT Group companies including Dimension Data, NTT DOCOMO and NTT DATA.
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