• Network Engineering & Operations

Responsibilities

• Lead Network Operations Center as Business As Usual function 24*7*364 in rotating shifts
• Supervise the daily working of engineers on network trouble tickets
• Direct and build (staff, train, mentor and maintain employee skill levels) the Network Operations Center that troubleshoots, repairs and monitors customer’s network
• Proactive in handling issues for priority Incidents and ensuring resolution in timely manner
• Participate on calls/meetings with customers/vendors/internal teams on weekly/monthly/quarterly basis
• Lead team of engineers and mentor them for their personal growth along
• Communicates and coordinates network maintenance and schedules
• Monitors and maintains network stability
• Create, maintain, and enforce all processes and procedures
• Provide detailed statistics on the performance of the team and provide solutions to better their performance to the executive staff
• Assist in internal and customer audits

• Provide ideas for the development of automated tools which enhances the capability of the engineers

Pre-Requisites

• Proven experience in leading technically diverse network monitoring and engineering staff in a global 24*7 environment
• Knowledgeable in enterprise network management tools
• Hands-on experience to quickly resolve customer’s network issues
• Must be able to independently handle customer as well as internal escalations
• Excellent written and verbal communication skills
• Strong interpersonal and problem solving skills required
• Excellent Customer Service, analytical and organizational skills required
• Time management and prioritization skills
• Ability and initiative to undertake individual projects as well as work in a team environment
• Experience identifying, planning, coordinating and executing shift management strategies which contribute in increased efficiency
• Hands-on experience with Cisco and Juniper products

• Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements

Requirements

• Certifications CCNA, CCNP, JNCIA, JNCIS, CCSA, CCSE, CCSP, JNCIA-FW, JNCIA-SSL, CEH , ITIL is desirable
• Minimum 5 years experience
• Bachelor degree in related field preferred