Career Opportunities at Virtela

The Leading Innovator in Global Cloud Networking

Home > Careers > Careers Mumbai > Shift Lead – Network Operations – India

  • Network Engineering & Operations

Shift Lead – Network Operations – India


  • Lead Network Operations Center as Business As Usual function 24*7*364 in rotating shifts
  • Supervise the daily working of engineers on network trouble tickets
  • Direct and build (staff, train, mentor and maintain employee skill levels) the Network Operations Center that troubleshoots, repairs and monitors customer’s network
  • Proactive in handling issues for priority Incidents and ensuring resolution in timely manner
  • Participate on calls/meetings with customers/vendors/internal teams on weekly/monthly/quarterly basis
  • Lead team of engineers and mentor them for their personal growth along
  • Communicates and coordinates network maintenance and schedules
  • Monitors and maintains network stability
  • Create, maintain, and enforce all processes and procedures
  • Provide detailed statistics on the performance of the team and provide solutions to better their performance to the executive staff
  • Assist in internal and customer audits
  • Provide ideas for the development of automated tools which enhances the capability of the engineers


  • Proven experience in leading technically diverse network monitoring and engineering staff in a global 24*7 environment
  • Knowledgeable in enterprise network management tools
  • Hands-on experience to quickly resolve customer’s network issues
  • Must be able to independently handle customer as well as internal escalations
  • Excellent written and verbal communication skills
  • Strong interpersonal and problem solving skills required
  • Excellent Customer Service, analytical and organizational skills required
  • Time management and prioritization skills
  • Ability and initiative to undertake individual projects as well as work in a team environment
  • Experience identifying, planning, coordinating and executing shift management strategies which contribute in increased efficiency
  • Hands-on experience with Cisco and Juniper products
  • Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements


  • Certifications CCNA, CCNP, JNCIA, JNCIS, CCSA, CCSE, CCSP, JNCIA-FW, JNCIA-SSL, CEH , ITIL is desirable
  • Minimum 5 years experience
  • Bachelor degree in related field preferred


    Apply Now

    Job Position

    Full Name*

    Email Address*

    upload *

    Call us now at +1 (720) 475-4000 to discuss how we can transform your enterprise network