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Engineer / Senior Engineer – Network Operations – India

Responsibilities

Engineers who have a passion and understanding for providing outstanding customer service. This person will be part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24×7 support to its Global customer base.

  • Remote management and monitoring of Network Operations
  • 24*7 NOC support to Large Global clients that have a distributed LAN , WAN setup
  • Level 2 and Level 3 support for Incident Management / ticket resolution
  • Creation of MOP/SOP and planning Change management process
  • Performance tuning of network devices and creation of SOP
  • Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
  • Planning and Perform upgrade of network and security devices
  • Work with Hardware/Software Vendors to resolve problems
  • Train and Mentor juniors
  • Act as an SME SPOC for certain Network products
  • Provide technical inputs for weekly/monthly customer service review reports

Pre-Requisites

  • Hands on troubleshooting experience in Enterprise LAN and WAN environment.
  • Strong Technical subject matter expertise on Cisco and/or Juniper Platform Network solutions
  • Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching(VLAN, Trunking, Dot1x, various flavors of STP) protocols
  • Knowledge of MPLS and QoS Basic knowledge of security technologies
  • Understanding on IPSec, VPNs, GRE, NAT/PAT over varied platforms
  • Experience of working on circuit(T1/E1,T3/E3,Ethernet) troubleshooting would be preferred

Requirements

  • CCNA, CCNP, JCNIA, JNCIS, JNCIP is desirable.
  • 4-8 years relevant experience
  • Engineering Degree/ Diploma for recognized University /Board
  • Good communication skills – written as well as verbal
  • Passion to work on core technology platform
  • ITIL process awareness

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