• Network Engineering & Operations

Responsibilities

Engineers who have a passion and understanding for providing outstanding customer service. This person will be part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24×7 support to its Global customer base.

• Remote management and monitoring of Network Operations
• 24*7 NOC support to Large Global clients that have a distributed LAN , WAN setup
• Level 2 and Level 3 support for Incident Management / ticket resolution
• Creation of MOP/SOP and planning Change management process
• Performance tuning of network devices and creation of SOP
• Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
• Planning and Perform upgrade of network and security devices
• Work with Hardware/Software Vendors to resolve problems
• Train and Mentor juniors
• Act as an SME SPOC for certain Network products
• Provide technical inputs for weekly/monthly customer service review reports

Pre-Requisites

• Hands on troubleshooting experience in Enterprise LAN and WAN environment.
• Strong Technical subject matter expertise on Cisco and/or Juniper Platform Network solutions
• Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching(VLAN, Trunking, Dot1x, various flavors of STP) protocols
• Knowledge of MPLS and QoS Basic knowledge of security technologies
• Understanding on IPSec, VPNs, GRE, NAT/PAT over varied platforms

• Experience of working on circuit(T1/E1,T3/E3,Ethernet) troubleshooting would be preferred

Requirements

• CCNA, CCNP, JCNIA, JNCIS, JNCIP is desirable.
• 4-8 years relevant experience
• Engineering Degree/ Diploma for recognized University /Board
• Good communication skills – written as well as verbal
• Passion to work on core technology platform
• ITIL process awareness