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Senior Engineer / Lead – Customer Engineering – India

Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.


  • Excellent verbal and written communication skills
  • Able to contribute to the work group as a team player
  • Experience working on Projects.
  • Customer service skills including the ability to work with customers in completing their circuit/service installations
  • Detailed understanding and working knowledge of IGP routing protocols including ISIS, OSPF, RIP, RIP v2, EIGRP, EGP-BGP
  • Working knowledge of MPLS-VPNs (L3 and L2 VPNs), BGP and MPBGP, QOS, IPSec and other VPNs
  • Working knowledge of Switching techniques: VLAN, VTP, STP, ISL / Ether-Channel
  • Good understanding of OSI Layer 1 and 2 protocols
  • Configuration, installation and troubleshooting of Cisco and Juniper routers, Layer-2 and Layer-3 switches, Dial up modems, BRI/PRI ISDN devices
  • Experience on Firewalls is preferred
  • Thorough knowledge of provisioning circuits including working directly with circuit providers


Responsible for implementing complete end to end Network Solutions for the customers. Responsible for interacting with internal groups, vendors and customers to coordinate the timely implementation of customer networks and data services. Responsible for the final installation of circuits and data services, to a great “customer satisfaction”.

Duties: Organizational, Professional and Technical

  • Coordinate with internal Virtela groups, vendors/suppliers, and customers to implement customer orders in a thorough and timely manner.
  • Manage the overall process of implementing complex, technical installations.
  • Responsible for the final installation of circuits and data services to achieve high levels of customer satisfaction.
  • Assist in developing processes and procedures for the final installation and turn-up of circuits and data services.

Training and Certification Required



Minimum 6 years


BE and / or postgraduate qualifications


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