• Service Delivery

Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

Pre-Requisite

• Excellent verbal and written communication skills
• Able to contribute to the work group as a team player
• Working experience on provisioning/commissioning circuits of various speed and type.
• Hands-on skills in ordering and installing data services.
• Customer service skills.
• Hands-on skills installing LANS.
• Testing and acceptance of services.
• Time-management skills.
• Learning and following established processes and procedures.
• Attention to detail.
• Teamwork and ability to coordinate with internal groups and vendors.

Responsibilities

Responsible for provisioning circuits and coordinate with other groups in implementing data services.  Maintain critical information in the data services database.

• Place and process orders for circuits like DSL, Ethernet, ISDN, T-1 / E-1, Fractional T-1 / E-1,DS-3, etc., with various vendors / carriers across the globe.
• Act as a bridge between customers / internal stakeholders and circuit vendors.
• Enter status notes and other items related to the activities taking place during the order life cycle in the company internal portal to ensure proper tracking of the order by all internal stakeholders.
• Escalate orders issues whenever and wherever necessary to make sure that the orders are delivered on time to the customers.
• Coordinate scheduling technicians and work with Customer Network Implementation Engineers.
• Troubleshoot circuit related issues occurred during the time of implementation.
• Assist peers with issues.

Experience

5+ years

Education

Any graduate