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Lead Engineer – Voice Operations – India

Are you passionate about solving challenging problems, making a real impact and building something big? Join the Virtela team today.

NTT Group has 200,000+ employees around the world. Virtela is part of the NTT Group, the world’s largest telecom company, ranked #32 on the Global Fortune 500. Virtela is the smart alternative for enterprise networking and virtualized IT services and offers the opportunity to work with the most advanced technologies and talent around the world in serving our global enterprise clients. Virtela have been recognized by 100+ awards.

Learn more about Virtela at, www.nttglobal.net

Are you passionate about solving challenging problems, making a real impact and building something big? Are you someone who is looking to make a significant positive impact in your role as a UNIX Systems Engineer?

Virtela just might have a position for you! We’re looking for a razor sharp engineer to help transform how to support enterprise networking and security. If you’re a systems infrastructure fanatic who tirelessly fine-tunes their craft and seeks to improve your ideas based on what applications and end-users really want and need – it’s time to apply!

Pre-Requisite

  • Extensive knowledge of Cisco voice products and VOIP networking.
  • Extensive knowledge/experience with Cisco TDM/ IP voice systems and components
  • Hands-on troubleshooting experience on Avaya/Cisco voice products.
  • Experience with E1, T1, FXS, FXO, MGCP, SCCP, SIP, SRST, H323
  • Good communication skills

Responsibilities

  • Voice over IP, Cisco & Avaya Telephony operations.
  • Extensive knowledge/experience with Cisco TDM/ IP voice systems and components.
  • Hands-on configuration and troubleshooting experience on CISCO CUCM, UCCX, UNITY, AVAYA CM, AVAYA Audix/Modular messaging.

    CUCM features
    Local Route Group
    CUCM Integration with 3rd party PBX
    FAC configuration
    Translation/transformation
    UCCX Call Flow
    Direct Routing/Forward routing
    Call Handler
    Firmware Upgrade
    Incoming call flow
    EM (Host not found)
    Error Parse Limit
    CUCM Services
    Conference Unregister
    Dial- Peers

  • Deploy, configure and maintain a variety of voice technologies including: Cisco, Asterisk etc.
  • Provide Tier 1, 2 and 3 operational support for deployed technologies such as PBXs, mobility servers, voicemail systems, toll bypass gateways and other network infrastructure.
  • Knowledge and experience operating converged (voice/video/data) networks, including knowledge of CoS, QoS and related quality of service parameters over MPLS backbone, WAN and voice circuit experience in VoIP environment.
  • Monitor, troubleshoot, and escalate production problems affecting the global network and systems infrastructure.
  • Perform vendor interaction with internal and external support organizations.
  • Participate on project teams to effectively communicate the operational requirements to ensure effective project/technology transition.

Training/Certification Required

  • CCNA voice/CCVP, ACA IP Telephony, Avaya CTP, Nortel NCSS or NCTS

Experience

  • Min: 5 years; Max: 10 years
  • Experience on Cisco Call Manager, Cisco Unity, Avaya CM, Avaya Audix will be preferred.

Technical and Other Skills

  • CISCO CUCM, UCCX, UNITY, AVAYA CM, AVAYA Audix/Modular messaging.

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