• Network Engineering & Operations

Engineers who have a passion and understanding for providing outstanding customer service. This person will be part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24×7 support, as well as provides training to junior engineers.

• Support the operations of advanced IP network/security services and take escalations from Level 1 and Level 2 engineers and as directed by Operation Managers
• Working experience in a fast paced Network Operation environment
• Experience in Remote troubleshooting and diagnosis of network connectivity issues
• Working with a variety of customers and vendors (some technical some non-technical)
• Must be able to communicate technical jargon to non-technical people
• Receive calls from customers and work trouble tickets to resolve customer escalated network and security issues
• Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
• Perform complex changes on the Network and Security devices
• Work with Hardware/Software Vendors to resolve problems
• Work a rotating shift schedule
• Manage Global Operations Center shifts and exchange handoff between various shifts
• Manage daily work distribution for Global Operations Center
• Become SME for few priority customer accounts and to be proactive to improve customer service.
• Train and mentor engineers.
• Participate in various Network and Security projects. Participate on weekly/monthly/quarterly service review calls with customers.
• Contribute in providing appropriate content for the weekly/monthly/quarterly service report
• Perform other duties as assigned.

Pre-Requisites

• Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching(VLAN, Trunking, Dot1x, various flavors of STP)
• Hands on experience in MPLS, QoS and VoIP.
• Hands on experience for network troubleshooting in LAN and WAN environment.
• Understanding and expertise on security products (Firewall/IPS/SIEM/SIM/IVE/SA/Proxy) and Linux

• Strong Technical and subject matter expertise in at least one or more of the following specialties: Juniper/Cisco Routers, WAN Optimizers(Riverbed, Juniper, Citrix),Wireless, Nexus Switches, VSS

• Provide comprehensive maintenance plans for change management review and approval, implement according to plan.
• Manage and Support MPLS backbone spanning across globe

Requirements

• CCNA, CCNP, JCNIA, JNCIS, CCIE, JNCIP, JNCIE is desirable.
• 7+ years relevant experience
• Bachelor degree in Electronics/Computers/IT preferred
• MS Office proficiency
• Aptitude and desire to learn advanced IP network services
• ITIL process awareness