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Provisioner – Denver

Company Overview

Virtela (virtela.net) is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrand, Paramount Pictures, Red Hat and IBM.

The company is known for its outstanding service innovations and customer support, which have been recognized by 40 awards during 2010 and 2011.

Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 750 carriers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in US, India, and the Philippines.

Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

Job Summary

The primary responsibilities of the provisioner are to interface directly with the customer and complete requests for new service. The position is also responsible for maintaining records of activities and coordinating service order activities with ILEC’s, CLEC’s, IXC’s, remote hands technicians and other internal groups. As this is a global company, the provisioner must also be able to communicate with international customers and providers and work within the local time zones.

Primary Responsibilities:

  • Provisioning of E1, E3, DS1, DS3, OC3, OC12, DSL and Metro Ethernet.
  • Place orders with LECs & other carriers, both domestic and international.
  • Collect & disseminate all support details with companies to order process (LOAs, CFAs, DLRs, ASRs, etc.).
  • Utilize provisioning, ordering and inventory software.
  • Verify that confirmation and designs are received for the LECs and operating companies in a timely basis.
  • Provide accurate and timely updates to both customers and internal groups.
  • Escalate when needed.
  • Maintain current files on all orders.
  • Interfaces with customers through lifecycle of circuit implementation including completion of test and turn up.
  • Coordinates work and maintenance activities with customers, vendors and internal team members.
  • Functions as a team player.

Qualifications:

  • Excellent customer service and communication skills.
  • Knowledge of circuit related troubleshooting techniques.
  • Skilled in technical communications with customers and vendors.
  • Skilled in operating Microsoft Office Applications and familiar with standard office equipment.
  • Maintains confidentiality.
  • Works independently and under minimal supervision.
  • This position requires significant focus and follow through with a high level of focus on the details.
  • Strong organizational and self-motivation skills.
  • Ability to prioritize and manage several projects simultaneously while meeting tight deadlines.
  • Knowledge of IXC/CLEC inter-company operations and procedures.
  • Knowledge of service orders; facility orders, circuit orders, FOC, CFA, DLR and ASR’s.
  • Five years related telecom provisioning experience.
  • Technical associate’s degree preferred.

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