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Network Operations Engineer – Denver, Mumbai, Manila

Location: Denver, Mumbai, Manila

The NOC Network Engineer provides first-line Network Surveillance and Event Management support of the Virtela Network. NOC Service Teams are responsible for high-level network operations support of the Virtela Core Network and multiple Customer Networks, delivered in accordance with standard Virtela Event Management procedures.

Primary Responsibilities

  • Support the operation of advanced IP network services
  • Receive calls from customers to open trouble tickets
  • Work trouble tickets to resolve customer and network issues
  • Work with Telecommunication Service Providers to resolve circuit problems to resolution
  • Work with Hardware/Software Vendors to resolve problems
  • Work a rotating shift schedule
  • Perform other duties as assigned

Professional Qualifications

  • Technical B.S. degree required.
  • Extensive knowledge of IP networking and applications running over networks
  • Hands-on network & application troubleshooting experience
  • Experience with routing protocols (RIP, OSPF, BGP)
  • Understanding of how Telecommunication Service Providers install, test, and troubleshoot circuits; excellent computer skills including WIN2k and Unix.
  • World-class skills in interfacing with customers and is willingness to go the “extra-mile” to assist them.
  • Ability to manage multiple projects simultaneously, to include resources, priorities, and timelines.

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