• Technical & Operations

Company Overview

Virtela (virtela.net) is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, Hanes Brand, Paramount Pictures, Red Hat and IBM. The company is known for its outstanding service innovations and customer support, which have been recognized by 50 in the last two years alone.

Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 750 carriers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in US, India, and the Philippines.

Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

Position: Information Technology Specialist/Technician

This technical position provides support for all IT areas for C-Level Executive Support, Executive Briefing Center, AV equipment and related technologies. Support includes Specifications, installation and testing of computer systems and peripherals within established guidelines. Employee will also assist in the maintenance and testing of network servers, and associated equipment.

Scope of Work

The IT Specialist is responsible for the day to day operational activities of Executive IT/help-desk support, Network administration and A/V systems.

Responsibilities

• Setup, management, and maintenance of IT-related equipment.
• Assist with the troubleshooting, installation, and implementation of all corporate IT systems.
• Develop and monitor performance levels of software and hardware and evaluate, recommend, and propose alternative methods of video conference system and customer briefing center
• Develop and maintain information architectures (data, application, and network) ensuring the system is on-line daily.
• Maintain hardware and software maintenance agreements to ensure integrity of , video conference system customer briefing center Operations processes.
• Diagnose hardware and software failures, communicate the remediation plans to users, and provide status updates.
• Support desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management.
• Executive to management IT supports.

Qualifying Experience

• 5+ years’ previous experience supporting executive or C-level IT needs.
• 7+ years’ experience in supporting Windows and XP desktop/laptop PCs.
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs, scanners, printer, video conference system Polycom and lifesize.
• Experience in installing software, patches, updates on Desktops, Laptops, Servers
• Excellent Customer Service Experience is a must.
• Excellent understanding of the technical fundamentals of the Internet.