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Global Network Operations Manager – Denver

Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

Location: Denver, CO

Job Description

Are you passionate about solving challenging problems, making a real impact and building something big?  Join the Virtela team today.

The Manager of Network Operations is responsible for leading a team of the industry’s brightest network operations engineers that support the industry’s most advanced cloud networking technologies and services.  You should have an advanced understanding of MPLS and Internet service provider network architectures and last mile network access technologies.

Virtela Technology Services Incorporated is looking for a Manager of Global Network Operations for its Global Network Operations Center (GOC).  The GOC is responsible for the 24×7 operations of all Virtela managed network services.

Virtela is part of the NTT Group, the world’s largest telecom company, ranked #32 on the Global Fortune 500. Virtela is the smart alternative for enterprise networking and virtualized IT services and offers the opportunity to work with the most advanced technologies and talent around the world in serving our global enterprise clients. Are you passionate about solving challenging problems, making a real impact and building something big?  Join the Virtela team today.

The ideal candidate has a proven track record as an operations leader in a network service provider environment, a creative thinker, problem solver, mentor, fantastic manager of people and drive a culture of passionate customer support.

As the Manager of the Global Network Operations, you must have excellent customer facing communications skills and a demonstrated ability to lead incident management and customer escalations.  The ideal candidate has the ability to lead the resolution of complex network issues.  You will also be responsible to manage escalations with network access and backbone providers to resolve network outages and performance issues.

Professional Qualifications

  • Bachelors in Computer Science or Engineering is required
  • 5+ years of senior-level leadership in a global network service provider environment
  • Hands on experience with Cisco and Juniper WAN/LAN routing and switching
  • In depth knowledge of routing (BGP, MPLS) and switching protocols
  • Knowledge of WAN optimization technology: Riverbed, Cisco, Citrix, etc.
  • Exceptional and effective verbal and written communication skills
  • Exceptional attention to detail and organizational skills

Preferred Qualifications

  • MS in Computer Science or Engineering
  • Business management or a related degree

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