Career Opportunities at Virtela


The Leading Innovator in Global Cloud Networking

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Account Manager – Denver

Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

Position Overview

The Account Manager is responsible for driving overall growth and project management of an existing customer base by increasing account penetration, increasing sales revenue, and tracking and managing delivery and support issues. This position is part of the direct sales team with a focus of building relationships with existing client contacts by identifying new sales opportunities and exceeding customer expectations.

Qualifications

  • Exceptional relationship management skills at the ‘C’ level
  • Currently selling Managed Network Services, Infrastructure Management Services, Hosting Services and Cloud-based Services a must
  • Service Provider or System Integrator or Telecommunications experience a must, minimum 5 years
  • Proven track record of farming, creating new opportunities, and growing customer relationships within existing customer base
  • Strong experience in account management and sales with multi-national enterprises
  • Solid understanding of Global WAN Services (e.g., MPLS, VPN, Internet Access, Security)
  • Strong negotiation and closing skills to negotiate long term business contracts
  • Ability to work under pressure and handle multiple projects and deadlines
  • Ability to work off business hours and different time zones as needed
  • Ability to travel 50% of the time

Primary Responsibilities

  • Drive new sales revenue with existing customer base by proposing Virtela product solutions to continually drive customer satisfaction, retain and grow revenues for company
  • Manage and exceed customer expectations
  • Solve customer issues on all levels
  • Conduct quarterly reviews of services with customers including with ‘C’ level executives
  • Act as liaison with implementation team and operations team for customer; also single point of escalation to address customer issues and customer retention
  • Handle contract renewals with existing customers

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