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  • Security Operations

Lead Engineer – Security Operations – India


Incident Resolution

  • Ticket resolution – work on trouble tickets, support the operation of advanced Network Security Services and take escalations
  • Queue Management – keep a watch on queue and get tickets assigned
  • Service Request – working of request for changes as per client requirements
  • Perform the minor changes as per define SoC process and work instructions
  • Be a Subject Matter Expert ( SME) on few Products
  • Creation of Standard operation procedure
  • Attending client calls and other technical meetings

Change Management

  • Attending CAB meetings
  • Provide comprehensive maintianance plans for change management review and approval
  • Implement Complex Changes
  • Creating Root Cuase Anysis ( RCA)
  • Creating Client speocifc monthly reports

Security Performance Tuning

  • Identifying areas of Service Improvement Program (SIP) for key clients and reducing incidents
  • Review code upgrade and test implement before rolling on to production
  • Review documentation Recognizes successful intrusions and compromises through review and analysis of relevant event detail information
  • Firewall and IPS/IDS policy tunning

Other functions

  • Work with Hardware/Software Vendors to resolve problems
  • Lead and Co-oridnate shifts and exchange handoff between various shifts
  • Cross Train and mentor juniors
  • Participate in various Network and Security projects
  • Perform other duties as assigned


  • Strong technical and subject matter expertise in at least four or more of the following security specialties:
    • Firewall: Juniper, Cisco, Palo Alto, Checkpoint, Fortinet
    • VPN – IPSEC ,SSL VPN: Juniper, F5 , Cisco
    • Content Filtering: Bluecoat, Websense, McAfee. Iron Port
    • IPS: Juniper, Tipping Point, McAfee, Palo Alto,
    • Unified Thread Management (UTM)
    • SIEM/SIM products
    • AAA services: ACS, Radius, RSA
    • Wan Accelerators: Riverbed, Juniper
    • Load Balancers: F5 BigIP LTM/GTM, Juniper
  • Network Security (multi-vendor) experience.
  • Working knowledge and hands-on experience on Linux/Unix OS is desirable.
  • Customer service experience – preferably in an Global Operations center environment.
  • Ticketing system knowledge.
  • Ability to work days, evenings, and weekends as required; 24×7 support in rotating shifts
  • Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
  • Analytical thinker willing to “think outside the box” to resolve customer impacting situations on first contact; understand customer pain.
  • Ability to work with Operations and Engineering on the priority of issues in order to resolve the most urgent customer impacting issues first.
  • Aptitude and desire to learn advanced Network Security services.
  • Creative, flexible thinker who is willing to take initiative and share alternative solutions with peers and management.
  • Hands on experience on Vulnerability Scanning, Penetration Testing Tools
  • Exceptional documentation and communication skills.
  • Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.
  • MS Office proficiency


  • 5 to 10 years experience
  • Graduate degree
  • Knowledge of ITIL, ISO27K will be beneficial


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