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  • Security Operations

Manager – Security Operations – India

Responsibilities

Operations Management

  • Run day to day Security Operation Center Business as Usual (BAU) functions on 24*7 basis
  • Handle all areas of SOC operations/delivery including incident, problem and change managment as per ITIL framework
  • Handle complex esclations and provide support to Shift leads and other SOC resources
  • Observe ticket queue and participate in Severity 1 and Severity 2 tickets and lead from front
  • Focus on incident reduction activities and assit in creating of Service improvement program for key accounts
  • Be a Account SPOC(Single Point of Contact ) for large accounts
  • Ensure Asset complaince activities such as keeping track of licensing, support contracts
  • Proactively Identify risk , vulnerabilities for different security vendor Specific technologies
  • Provide weekly and monthly performance reports and measurement matrix
  • Identify challenging assignments and project and Excuete them alongwith BAU
  • SOC tools Management and administration support
  • Get things done in a complex, multilevel organization
  • Maintains and develops SOC process, policies and procedures as required
  • Design and executes security operations processes, identify and measure critical security operations metrics, and continualy improve the efficiency and effectiveness of the security operations function.

People Management

  • Oversee the management of resources on Security Operations team
  • Plan and Manage Monthy Shift roaster
  • Review the need of resources and skills with in the team and plan for skill development programs ( technical as well as client handling)
  • Mentor and conduct training programs
  • Identify and develop high potential employees in order to build operational bench strength and excellence
  • Creates and presents annual evaluations, performance development plans, KRA
  • Conduct weekly meeting with the team and Conveys clear expectations
  • Fosters teamwork and shows commitment to team objectives, promotes collaboration and removes obstacles

Pre-Requisites

  • Indepth handson experience in handling 24*7 operations in Global MSP/ISP/IDC/NOC/SOC outsourcing and shared services environment
  • High level of skills in areas of Network Security Services and Solutions and managing large globally distributed clients
  • Handled multi Vendor / platform Security technologies including Firewall , IPS, VPN, Proxies and supporting more than 500+ security devices
  • Handson experience Cisco,Juniper, Palo Alto, Blucoat, F5 Security technologies
  • In touch with latest security threats vulnerabilities to IT environment
  • Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
  • Ability to work days, evenings, and weekends as required; 24×7 support in rotating shifts
  • Analytical thinker willing to “think outside the box” to resolve customer impacting situations on first contact; understand customer pain.
  • Lead the team from front and be an example
  • Exceptional documentation and communication skills.
  • MS Office proficiency.

Requirements

  • BE and / or Postgraduate qualifications
  • Minimum 8-10 years experience
  • CCNA,CCSA/SE,CCSP,JNCIS-SEC,JNCIS-FWV,JNCIS-SSL, Checkpoint
  • ITIL , CISSP, CEH, ISO27000 LA certification will be beneficial

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