• Security Operations

Responsibilities

Operations Management

• Run day to day Security Operation Center Business as Usual (BAU) functions on 24*7 basis
• Handle all areas of SOC operations/delivery including incident, problem and change managment as per ITIL framework
• Handle complex esclations and provide support to Shift leads and other SOC resources
• Observe ticket queue and participate in Severity 1 and Severity 2 tickets and lead from front
• Focus on incident reduction activities and assit in creating of Service improvement program for key accounts
• Be a Account SPOC(Single Point of Contact ) for large accounts
• Ensure Asset complaince activities such as keeping track of licensing, support contracts
• Proactively Identify risk , vulnerabilities for different security vendor Specific technologies
• Provide weekly and monthly performance reports and measurement matrix
• Identify challenging assignments and project and Excuete them alongwith BAU
• SOC tools Management and administration support
• Get things done in a complex, multilevel organization
• Maintains and develops SOC process, policies and procedures as required
• Design and executes security operations processes, identify and measure critical security operations metrics, and continualy improve the efficiency and effectiveness of the security operations function.

People Management

• Oversee the management of resources on Security Operations team
• Plan and Manage Monthy Shift roaster
• Review the need of resources and skills with in the team and plan for skill development programs ( technical as well as client handling)
• Mentor and conduct training programs
• Identify and develop high potential employees in order to build operational bench strength and excellence
• Creates and presents annual evaluations, performance development plans, KRA
• Conduct weekly meeting with the team and Conveys clear expectations
• Fosters teamwork and shows commitment to team objectives, promotes collaboration and removes obstacles

Pre-Requisites

• Indepth handson experience in handling 24*7 operations in Global MSP/ISP/IDC/NOC/SOC outsourcing and shared services environment
• High level of skills in areas of Network Security Services and Solutions and managing large globally distributed clients
• Handled multi Vendor / platform Security technologies including Firewall , IPS, VPN, Proxies and supporting more than 500+ security devices
• Handson experience Cisco,Juniper, Palo Alto, Blucoat, F5 Security technologies
• In touch with latest security threats vulnerabilities to IT environment
• Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
• Ability to work days, evenings, and weekends as required; 24×7 support in rotating shifts
• Analytical thinker willing to “think outside the box” to resolve customer impacting situations on first contact; understand customer pain.
• Lead the team from front and be an example
• Exceptional documentation and communication skills.
• MS Office proficiency.

Requirements

• BE and / or Postgraduate qualifications
• Minimum 8-10 years experience
• CCNA,CCSA/SE,CCSP,JNCIS-SEC,JNCIS-FWV,JNCIS-SSL, Checkpoint
• ITIL , CISSP, CEH, ISO27000 LA certification will be beneficial