Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

Pre-Requisite

• Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
• Analytical thinker willing to “think outside the box” to resolve customer impacting situations on first contact; understand customer pain.
• Ability to work with Operations and Engineering on the priority of issues in order to resolve the most urgent customer impacting issues first.
• Creative, flexible thinker who is willing to take initiative and share alternative solutions with peers and management.
• Network Security (multi-vendor) experience.
• Strong technical and subject matter expertise in at least four or more of the following security specialties:

  – Firewall: Juniper, Cisco, Checkpoint, Fortinet
  – IPSEC VPN
  – SSL VPN: Juniper, F5
  – Content Filtering: BlueCoat, Websense, McAfee
  – IPS: Juniper, Tipping Point, McAfee
  – SIEM/SIM products
  – AAA services: ACS, Radius, RSA
  – Wan Accelerators: Riverbed, Juniper
  – Load Balancers: F5 BigIP LTM/GTM, Juniper
  – Unified Thread Management (UTM)

• Hands on experience on Vulnerability Scanning, Penetration Testing Tools
• Working knowledge and hands-on experience on Linux/Unix OS is desirable.
• Customer service experience – preferably in an Global Operations center environment.
• Ticketing system knowledge.
• Exceptional documentation and communication skills.
• Aptitude and desire to learn advanced Network Security services.
• Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.
• Ability to work days, evenings, and weekends as required; 24×7 support.
• MS Office proficiency.

Responsibilities

• Support the operation of advanced Network Security services and take escalations from L1 Engineers.
• Receive calls from customers and work trouble tickets to resolve escalated network security issues
• Recognizes successful intrusions and compromises through review and analysis of relevant event detail information.
• Perform changes on the Network and Security devices
• Work with Hardware/Software Vendors to resolve problems
• Provide comprehensive maintenance plans for change management review and approval, implement according to plan.
• Work a rotating shift schedule
• Manage GOC (Global Operations Center) shifts and exchange handoff between various shifts
• Manage daily work distribution for GOC (Global Operations Center)
• Participate in various Network and Security projects
• Perform other duties as assigned

Training and Certification Required

CCNA,CCSA/SE,CCSP,JNCIS-SEC,JNCIS-FWV,JNCIS-SSL,CEH,CCIE certifications preferred

Experience

3-5 years

Education

Any graduate

Responsibilities

• Conduct Vulnerability Assessments of Network and Security Devices using various open source and commercial tools
• Map out a network, discover ports and services running on the different exposed network and security devices
• Conduct penetration test and launch exploits using Nessus, Metaspoilt, Backtrack penetration testing distribution tools sets
• Research and maintain proficiency in computer network exploitation, tools, techniques, countermeasures, and trends in computer network vulnerabilities, data hiding, network security, and encryption.
• Analyze scan reports and suggest remediation / mitigation plan
• Keep track of new vulnerabilities on various network and security devices for different vendors
• Review software posture and work with operations to plan code version upgrade requirements of supported security and network devices
• Advanced technical analysis on intrusions
• Audit configuration of Network and Security devices
• Providing rich client specific reports

Pre-Requisites

• Experience on network vulnerability scanning penetration testing
• Experience with Nessus NetCat, NMAP Backtrack, Metasploit, , HPing, and similar tools set like RetinaCS, Qualys, McAfee (Foundstone)
• Knowledge of Network Security technology in areas of Firewall, IPS, VPN, Gateway security solutions (proxy, web filtering)
• In-depth understanding on Common Vulnerability Exposure (CVE)/ Cert advisory database
• Analytical thinker willing to “think outside the box” to resolve customer impacting situations on first contact; understand customer risk profile.
• Self-starter and ability to deliver under defined time lines

Requirements

• Certifications like CEH, CPT , CISM , CISSP preferred
• MSSP (Managed Security Services Provider) experience supporting multiple customers or infrastructure
• 5-8 years in field of IT Security Services
• Network Security (multi-vendor) experience
• Graduate degree
• Broad background of networks, operating systems (Window, Unix, Linux), firewalls and security engineering concepts;
• Knowledge of IDS deployment strategies and experience in SIEM tools (RSA enVision, ArcSight, LogRhythm )with be advantageous
• Knowledge of scripting languages (C++, C#, Perl, CGI, HTML, Java, TCL , Shell) will be added advantage

Responsibilities

Incident Resolution

• Ticket resolution – work on trouble tickets, support the operation of advanced Network Security Services and take escalations
• Queue Management – keep a watch on queue and get tickets assigned
• Service Request – working of request for changes as per client requirements
• Perform the minor changes as per define SoC process and work instructions
• Be a Subject Matter Expert ( SME) on few Products
• Creation of Standard operation procedure
• Attending client calls and other technical meetings

Change Management

• Attending CAB meetings
• Provide comprehensive maintianance plans for change management review and approval
• Implement Complex Changes
• Creating Root Cuase Anysis ( RCA)
• Creating Client speocifc monthly reports

Security Performance Tuning

• Identifying areas of Service Improvement Program (SIP) for key clients and reducing incidents
• Review code upgrade and test implement before rolling on to production
• Review documentation Recognizes successful intrusions and compromises through review and analysis of relevant event detail information
• Firewall and IPS/IDS policy tunning

Other functions

• Work with Hardware/Software Vendors to resolve problems
• Lead and Co-oridnate shifts and exchange handoff between various shifts
• Cross Train and mentor juniors
• Participate in various Network and Security projects
• Perform other duties as assigned

Pre-Requisites

• Strong technical and subject matter expertise in at least four or more of the following security specialties:
  • Firewall: Juniper, Cisco, Palo Alto, Checkpoint, Fortinet
  • VPN – IPSEC ,SSL VPN: Juniper, F5 , Cisco
  • Content Filtering: Bluecoat, Websense, McAfee. Iron Port
  • IPS: Juniper, Tipping Point, McAfee, Palo Alto,
  • Unified Thread Management (UTM)
  • SIEM/SIM products
  • AAA services: ACS, Radius, RSA
  • Wan Accelerators: Riverbed, Juniper
  • Load Balancers: F5 BigIP LTM/GTM, Juniper
• Network Security (multi-vendor) experience.
• Working knowledge and hands-on experience on Linux/Unix OS is desirable.
• Customer service experience – preferably in an Global Operations center environment.
• Ticketing system knowledge.
• Ability to work days, evenings, and weekends as required; 24×7 support in rotating shifts
• Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
• Analytical thinker willing to “think outside the box” to resolve customer impacting situations on first contact; understand customer pain.
• Ability to work with Operations and Engineering on the priority of issues in order to resolve the most urgent customer impacting issues first.
• Aptitude and desire to learn advanced Network Security services.
• Creative, flexible thinker who is willing to take initiative and share alternative solutions with peers and management.
• Hands on experience on Vulnerability Scanning, Penetration Testing Tools
• Exceptional documentation and communication skills.
• Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.
• MS Office proficiency

Requirements

• CCNA,CCSA/SE,CCSP,CCIE, JNCIS-SEC,JNCIS-FWV,JNCIS-SSL , CEH certifications preferred
• 5 to 10 years experience
• Graduate degree
• Knowledge of ITIL, ISO27K will be beneficial

Responsibilities

Operations Management

• Run day to day Security Operation Center Business as Usual (BAU) functions on 24*7 basis
• Handle all areas of SOC operations/delivery including incident, problem and change managment as per ITIL framework
• Handle complex esclations and provide support to Shift leads and other SOC resources
• Observe ticket queue and participate in Severity 1 and Severity 2 tickets and lead from front
• Focus on incident reduction activities and assit in creating of Service improvement program for key accounts
• Be a Account SPOC(Single Point of Contact ) for large accounts
• Ensure Asset complaince activities such as keeping track of licensing, support contracts
• Proactively Identify risk , vulnerabilities for different security vendor Specific technologies
• Provide weekly and monthly performance reports and measurement matrix
• Identify challenging assignments and project and Excuete them alongwith BAU
• SOC tools Management and administration support
• Get things done in a complex, multilevel organization
• Maintains and develops SOC process, policies and procedures as required
• Design and executes security operations processes, identify and measure critical security operations metrics, and continualy improve the efficiency and effectiveness of the security operations function.

People Management

• Oversee the management of resources on Security Operations team
• Plan and Manage Monthy Shift roaster
• Review the need of resources and skills with in the team and plan for skill development programs ( technical as well as client handling)
• Mentor and conduct training programs
• Identify and develop high potential employees in order to build operational bench strength and excellence
• Creates and presents annual evaluations, performance development plans, KRA
• Conduct weekly meeting with the team and Conveys clear expectations
• Fosters teamwork and shows commitment to team objectives, promotes collaboration and removes obstacles

Pre-Requisites

• Indepth handson experience in handling 24*7 operations in Global MSP/ISP/IDC/NOC/SOC outsourcing and shared services environment
• High level of skills in areas of Network Security Services and Solutions and managing large globally distributed clients
• Handled multi Vendor / platform Security technologies including Firewall , IPS, VPN, Proxies and supporting more than 500+ security devices
• Handson experience Cisco,Juniper, Palo Alto, Blucoat, F5 Security technologies
• In touch with latest security threats vulnerabilities to IT environment
• Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
• Ability to work days, evenings, and weekends as required; 24×7 support in rotating shifts
• Analytical thinker willing to “think outside the box” to resolve customer impacting situations on first contact; understand customer pain.
• Lead the team from front and be an example
• Exceptional documentation and communication skills.
• MS Office proficiency.

Requirements

• BE and / or Postgraduate qualifications
• Minimum 8-10 years experience
• CCNA,CCSA/SE,CCSP,JNCIS-SEC,JNCIS-FWV,JNCIS-SSL, Checkpoint
• ITIL , CISSP, CEH, ISO27000 LA certification will be beneficial