Virtela, an NTT Communications Company, is the leading innovator in global cloud networking.  We deliver award-winning services in managed networks, security, cloud, and IT infrastructure management.  The company is known for its outstanding service innovations and customer support, which have been recognized by numerous industry awards during the past year.

Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 750 carriers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in US, India, and the Philippines.

Job Summary

The Social Media Analyst is responsible for implementing social media strategies for NTT Virtela. The Social Media Analyst can quickly understand and support initiatives that will contribute to the goals and success of Marketing campaigns, both sales and Employment outreach related, specific to social media.

Key Functional Areas of Responsibility

• Work with the Creative Director and Executive teams to manage and help create marketing content to socialize and use for social media purposes (e.g. Employment outreach events, Job Postings and follow-up management, customer case studies, blog posts, posts from analysts and customers, etc.)
• Support SEO strategies by understanding keyword priorities and how they integrate into content marketing plans
• Provide analysis and recommendations as the program evolves and can be reviewed
• Research and administer social media tools on a daily basis in support of current NTT Virtela social media strategies and goals.
• Monitor and evaluate social media results on a daily basis in coordination with campaign goals and benchmarks.
• Communication to team and management on project development, timelines, and results
• Work closely with the other team members to meet client goals
• Keep pace with social media and internet marketing industry trends and developments

Professional Competencies

• Passion for social media and internet marketing industries
• Outstanding ability to think creatively, and identify and resolve problems
• Attention to detail and the ability to effectively multi-task
• Ability to clearly and effectively articulate thoughts and points
• High levels of integrity, autonomy, and self-motivation
• Excellent analytical, organizational, project management and time management skills
• Ability to work in a widely varied team of technical professionals with strong personalities and high levels of motivated investment in Virtela’s success.

Professional Skills & Qualifications

• 1 – 2 years of experience in social media marketing with demonstrated successes
• Ability to support a global company and work flexible hours. This includes some weekends and evenings as the needs of the business require.
• Proficiency in MS Excel, PowerPoint, and Word
• Experience working with popular social media monitoring tools (Google, Radian 6, Twitter Search, Social Mention, Traackr, etc) and popular social media management tools (TweetDeck, HootSuite, etc)
• Experience with website analysis using a variety of analytics tools including Google Analytics as well as internal reporting tools
• Experience working with CMS and building/administering content in CMS environments
• Desired: Knowledge of HTML/CSS, WordPress, and website administrations
• BS/BA degree preferred

Compensation & Benefits

Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

Position Overview

The Account Manager is responsible for driving overall growth and project management of an existing customer base by increasing account penetration, increasing sales revenue, and tracking and managing delivery and support issues. This position is part of the direct sales team with a focus of building relationships with existing client contacts by identifying new sales opportunities and exceeding customer expectations.

Qualifications

• Exceptional relationship management skills at the ‘C’ level
• Currently selling Managed Network Services, Infrastructure Management Services, Hosting Services and Cloud-based Services a must
• Service Provider or System Integrator or Telecommunications experience a must, minimum 5 years
• Proven track record of farming, creating new opportunities, and growing customer relationships within existing customer base
• Strong experience in account management and sales with multi-national enterprises
• Solid understanding of Global WAN Services (e.g., MPLS, VPN, Internet Access, Security)
• Strong negotiation and closing skills to negotiate long term business contracts
• Ability to work under pressure and handle multiple projects and deadlines
• Ability to work off business hours and different time zones as needed
• Ability to travel 50% of the time

Primary Responsibilities

• Drive new sales revenue with existing customer base by proposing Virtela product solutions to continually drive customer satisfaction, retain and grow revenues for company
• Manage and exceed customer expectations
• Solve customer issues on all levels
• Conduct quarterly reviews of services with customers including with ‘C’ level executives
• Act as liaison with implementation team and operations team for customer; also single point of escalation to address customer issues and customer retention
• Handle contract renewals with existing customers

Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

Location: Denver, CO

Primary Responsibilities

• Lead business development activities with our clients via channel partners to identify customer opportunities
• Develop a large list of sellers within the channel partner’s sales organization
• Leadership role in tracking opportunities, and working with internal groups to assemble the appropriate technical/business team needed to convert the opportunity to a win
• Proven track record of consistently exceeding objectives
• Ability to multi-task and handle rapidly shifting priorities in a fast-changing environment
• Strong ability to negotiate commercial arrangements and facilitate contract negotiations with partners
• Strong presentation and facilitation skills, especially for working with both commercial and technical audiences
• High level of self-confidence and self-motivation with demonstrated ability to work remotely and independently
• Customer-focused, friendly, helpful, can-do attitude with excellent communication skills, both written and verbal, and interpersonal skills
• Ability to accurately forecast sales activity
• Willing to travel frequently (50%+)
• In depth knowledge of Managed Network, Security and IT infrastructure Management Services
• Thorough knowledge of third party distribution, channel development and commercial sales in the telecommunications and IT services outsourcing disciplines
• Experience selling WAN, network security services and IT infrastructure management services to IBM or has worked at IBM selling WAN, network security services and IT infrastructure management services

Professional Qualifications

• 5 years of total sales experience preferred
• 3 years of experience selling data networking, security and/or network monitoring solutions preferred
• 3 years channel development/sales experience preferred
• World-class skills in interfacing with customers and is willingness to go the “extra-mile” to assist them
• Strong analytical skills
• Strong understanding WAN, LAN, network security and IT infrastructure management
• Strong understanding of Ethernet and IP networks
• Comprehensive understanding of the IT infrastructure management market segment
• Ability to manage multiple projects simultaneously, to include resources, priorities, and timelines

Education

• Bachelor’s or Master’s degree in business, marketing or computer science related field preferred

Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

Overview:

Our marketing team’s role is to create more sales opportunities and shorten the sales cycle – plain and simple. We make it easier for sales, customers and partners to understand the services we have, why we’re different and what’s in it for them. We’re responsible for much of what the customer sees and hears about Virtela. Join Virtela’s marketing team and become an integral member of the leading global cloud networking company, part of NTT Group, the world’s largest telecom company.

Primary Responsibilities

• Responsible for strategic direction and execution of all marketing communications programs
• Develop, execute and manage online lead/demand generation programs including all aspects of digital marketing, search engine optimization, keyword search, search engine marketing and social media
• Constantly explore, recommend, use and optimize communication methods, vehicles and technologies to engage with target audiences, particularly as part of fully integrated lead generation campaigns
• Expertly use database marketing, marketing automation, Salesforce automation tactics and tools to manage campaigns from launch to ongoing tracking and reporting
• Maximize impact of email and calling campaigns using Salesforce.com and other tools
• Create and update collateral, presentations, brochures, ads, web content, and sales tools with input from marketing colleagues, subject matter experts, executives, sales, customers and partners
• Message development for creative design work for online and offline ads, signage and other targeted marketing materials
• Plan, organize and execute participation in events, including tradeshows, customer and partner events, industry events, sales training sessions and other corporate events
• Manage the corporate website, search engine marketing and search engine optimization programs
• Develop brand guidelines and ensure consistent adherence to guidelines for all marketing materials and activities

Professional Qualifications

• Demonstrated success in a marketing or marketing communications role for a B2B technology company a must.  Experience in marketing networking and/or managed services a big plus
• Expertise in lead generation best practices, including segmentation, targeting and positioning, lead nurturing, database management
• Web marketing, PPC, SEO, social networking, email marketing, direct marketing knowledge and experience
• Ability to execute, track and report on marketing programs via marketing automation, Salesforce.com and other tools
• Experience with creative concept development, storyboarding and message development for creative design work
• Graphics design experience to execute creative concepts a plus
• Range of ability and willingness from strategic contributor to tactical implementer
• High level of energy and creativity
• Passionate about going the extra mile
• Thrives in a fast paced and highly dynamic environment
• Driven, detail oriented, with ability to multi-task and work independently
• College degree, graduate degree a plus. 5+ years work experience

Virtela (virtela.net) is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM.

The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the U.S., India, and the Philippines.

Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

Primary Responsibilities

• Supervises incident management, change management, problem management, and network optimization projects.
• Customer communications, primary interface for all customer issues.
• Project manages implementation and optimization projects.
• Leads Customer Service Reviews (weekly, monthly, and quarterly).
• Operational ITIL analysis and reporting (trend, performance, availability, and capacity management)
• Generates reports (SLA and operations).
• Leads senior-level technical teams.
• Supervises Customer and Virtela-internal processes.
• Conduct quarterly reviews about services with customers including with ‘C’ level executives.
• Act as liaison with implementation team and operations team for customer; also single point of escalation to address customer issues and customer retention.

Professional Qualifications

• Managed Services experience is required.
• Previous experience in service manager and project manager role required.
• Technical telecommunications background.
• Implementation and optimization project management experience.
• Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
• Ability to work with Account Teams, Customers, Service Delivery, and Operations.
• Creative, flexible thinker who is willing to take initiative and share alternative solutions with peers and management.
• Passionate about Virtela’s Customers, willing to go the extra mile to ensure the highest level of customer satisfaction.
• Customer service experience – preferably in an operations center environment.
• Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.
• Ability to work days, evenings, and weekends as required; 24×7 support.
• Service Provider or System Integrator or Telecommunications experience a must.
• Proven track record of farming, creating new opportunities, and growing customer relationships within existing customer base.
• Solid understanding of Global WAN Services (e.g., MPLS, VPN, Internet Access, Security).
• Ability to travel 33-50% of the time.
• Excellent customer service skills.
• Exceptional relationship management skills.
• Exceptional documentation and communication skills.

Education

Bachelor degree in related field preferred, or equivalent experience.

Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world.

Virtela is actively hiring IT Infrastructure Outsourcing Services Hunter Sales and Business Development candidates in the following metro areas: Chicago, Milwaukee, Detroit, Cleveland, Pittsburgh, Philadelphia, New York – New Jersey area, Dallas, Houston, Los Angeles – Orange County Area, San Jose – Bay Area

Primary Responsibilities

• Drive new account penetration, cold calling, qualification, sales strategy, resource utilization, account acquisition and be 100% responsible for territory revenue results
• Methodically penetrate targeted Large Global Companies for Virtela’s IT services portfolio
• Coordinating and responding to large complex solutions, bids and RFPs
• Negotiating and securing long-term, high-value contracts

Professional Qualifications

• Currently selling IT Infrastructure Outsourcing Services
• Consultative sales experience and documented success selling IT Outsourcing Services
• Strong experience selling into multi-national enterprises
• Solid understanding of IT Infrastructure Outsourcing Industry and Client requirements
• Ability to work under pressure and handle multiple projects and deadlines
• Flexibility to meet changing deadlines or priorities
• Exceptional relationship management skills at the ‘C’ level

Education

• Bachelor’s degree in business, sales, or marketing or equivalent training in business or sales

Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world.

This position on Virtela’s corporate communications team will help develop, execute, and manage the company’s proactive media & industry analyst relations program and related activities that serve to build awareness and elevate Virtela’s market position. The candidate must have a strong background in media relations, PR campaigns, product launches, and analyst & customer reference engagement. The position requires direct, proven experience in developing content for and managing relations with technology media and analysts.

The ideal candidate should possess a solid understanding of the IT & networking services industry landscape so that s/he can effectively distill complex technology concepts and business strategies into compelling media messages that support the company’s corporate goals. The successful candidate will collaborate with decision makers across all business units to develop and communicate corporate and product positioning. This position reports to the vice president of corporate communications and is based out of the company’s Greenwood Village, Colo., headquarters.

Location: Denver, CO

Primary Responsibilities

• Plan and execute PR strategies to support the company’s business and marketing objectives, illustrating thought leadership, competitive differentiation and value proposition to the market
• Develop and communicate compelling story angles and positioning to media, analysts and other key influencers; handle day-to-day media/analyst inquiries
• Write, edit and gain approvals for all press materials and related content (e.g., press releases, messaging documents, byline articles, presentations)
• Drive and execute announcements in a timely, efficient and organized manner
• Serve as key contact for customer PR opportunities and work with customers and Virtela colleagues to drive customer participation in PR activities
• Help manage/collaborate with PR agency (proactive media relations, briefing coordination, prepare briefing materials, awards and speaking submissions, social media)

Professional Qualifications

• 5 years experience in a significant communications role within the IT services/networking industry
• Excellent interpersonal, relationship-building and communication skills
• Solid writing skills (writing samples requested)
• Knowledge of relevant print, online and social media outlets, inc. trade and business press
• Creative, strategic thinker and a reliable executor
• Strong teaming skills, ability to establish and leverage relationships throughout the company
• Demonstrate outstanding judgment and flexibility; thrive in a fast-paced environment
• Manage multiple initiatives simultaneously while meeting tight deadlines and shifting priorities
• Self-motivated, resourceful and proactive nature

Education

• Bachelor’s degree in PR, Journalism, Communications and/or equivalent work experience

Virtela is the world’s largest independent managed network, security, and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration, and IT infrastructure management – to market-leading companies around the world, such as Kraft, Honeywell, HanesBrand, Paramount Pictures, Red Hat and IBM.

Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 carriers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in US, India, and the Philippines.

Virtela offers an attractive compensation and competitive benefits packages ranging from health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

The Senior Sales Engineer is responsible for providing technical consulting, pre and post-sales support to prospects and customers as part of a global account team. Other responsibilities include acting as a liaison between Virtela clients and internal support groups to ensure a smooth customer experience.

Preferred Location: Northeastern US (Tri-state) area or Detroit

Responsibilities:

• Solution Development:
  • Work with prospects to identify requirements and build compelling solution to address those requirements
  • Solution Selling
• Solution Documentation:
  • Documentation to include Visio diagrams, Technical Solution Documentation, and pricing components.
  • Excellent presentation/communication skills are required.
  • Act as liaison for technical issues that may arise during implementation/support.
• Support: Sales Engineer is the trusted technical advisor to customers through the post sales relationship. Successful candidate must be able to build a long term relationship with the technical contacts within the client base.
• Support Virtela sales staff and account managers as needed to properly manage the sales process and drive revenue.

Qualifications:

• Actual hands on experience either in an operational or engineering role with a focus on routing/switching or security
• History of managing/supporting a large enterprise/carrier network and enterprise IT applications
• Self motivated. Ability to work as part of a small independent team
• Detail Oriented documentation and presentation skills using the Microsoft Office suite of products (Word, Excel, Visio, PowerPoint)
• Broad technical knowledge:
  • IP networking (MPLS VPN, BGP/OSPF/EIGRP/RSVP/LDP/BFD, OSI model, global networking experience, TDM, ISDN, STM, etc)
  • Video, Voice, and IP Telephony (SIP, H.323, Cisco, Avaya, etc)
  • Security Services (Firewall, IPS, URL filtering, Vulnerability Scanning, Cisco, Juniper, Bluecoat, Checkpoint, Websense, etc)
  • Application Acceleration Technology
• Understanding of enterprise IT applications – firewall, virus scanning, AAA, E-mail, remote access, database management, disaster recovering, hosting, VOIP, ERP, etc.
• Virtualization Experience (VMware, Xenserver, etc)
• Willingness to travel as needed (40%)

Experience and Education:

• 5+ years’ experience in the telecommunications / data networking industry.
• BS/BA (technical discipline preferred)
• CCNP, CCIE, CISSP (Preferred)